180 Medical FAQs
Who is 180 Medical?
Whereas Personally Delivered works directly with the customer to help get your home delivery medical supplies, 180 Medical is the reimbursement side of our company and works with the physicians and insurance provider. They put a great deal of effort into getting the highest quality catheters, ostomy supplies, and incontinence products you require. They take care of shipping your 180 Medical supplies discreetly to your door and file your insurance claims for you at no charge.
What is the "180 Way"?
180 Medical operates by a set of standards that are called the “180 Way.” These include five main points:
- Being specialists at what they do.
- Genuinely offing others compassion.
- Providing top-tier service to their customers.
- Operating with integrity in every interaction.
- Giving education to make sure every customer is healthy and well-informed.
What is the 180 Medical process?
180 Medical makes the process of obtaining the medical supplies you need as easy and effortless as possible. Here are the three steps for getting started with 180 Medical:
Step 1: Contact 180 Medical
Please speak to your Personally Delivered Product Advisor or complete our Contact Us form. They will put you in touch with a friendly, trained 180 Medical Specialist. You will need to be prepared with a few pieces of information to get things started quickly.
- Your insurance information
- Your physician's name and phone number
- The medical supplies that you are requiring
Step 2: Confirmation and Health Insurance Coverage
The 180 Medical Specialist will discuss details with you to ensure they have everything right for your specific needs. They will verify your insurance and discuss your health insurance coverage and allowable amounts, as well as any out-of-pocket costs. Your doctor's plan of care will also be addressed, and your product order placed. They will let you know when to expect your first order and ask how you would prefer to receive future medical supply orders.
The 180 Medical Specialist will take care of all necessary documentation and required authorizations, including any prescriptions. At no charge to you, they will handle all direct billing to your insurance company, too!
Step 3: Relax!
After your order is complete, tracking information will be sent to you via email to let you know exactly when you will be receiving your 180 Medical supplies. You can expect to receive a call from your Specialist to make sure you received everything you needed and are happy with the service you were given. Providing top-tier service to their customers is a part of the "180 Way", so following up is an essential part of the process.
180 Medical Specialists take extensive training, so you can count on them to take excellent care of your needs. Even if it takes extra time or effort on their part, you can rest assured that they will always do what's right. You can sit back and relax knowing you are in the best hands. Getting your 180 Medical supplies is easy so you can focus on the things you enjoy in life.