Millions of people lost their jobs due to the coronavirus pandemic, which disrupted their health insurance coverage through their employers. Any economic shock such as this that destroys jobs also destroys access to health insurance coverage. Due to the costs of medical supplies, surgeries, dental procedures, and prescription drugs, many have been living without health insurance coverage.
If you or someone you know is regaining health insurance coverage, we would like to introduce you to our sister company and Convatec subsidiary, 180 Medical. Every day, 180 Medical helps people from all paths of life turn the quality of their lives around. They are the experts in providing you with the best insurance-covered medical supplies based on your insurance plan’s benefits.
Who is 180 Medical?
Whereas Personally Delivered works directly with the customer to help get your home delivery medical supplies, 180 Medical is the reimbursement side of our company and works with the physicians and insurance provider. They put a great deal of effort into getting the highest quality catheters, ostomy supplies, and incontinence products you require. They take care of shipping your medical supplies discreetly to your door and file your insurance claims for you at no charge.
The “180 Way”
Before we get into how 180 Medical works, we would like to share a bit about their standards. This will help assure you that you are working with a genuine team dedicated to providing the very best service.
180 Medical operates by a set of standards that are called the “180 Way.” These include five main points:
- Being specialists at what they do.
- Genuinely offing others compassion.
- Providing top tier service to their customers.
- Operating with integrity in every interaction.
- Giving education to make sure every customer is healthy and well-informed.
The 180 Medical Process
180 Medical makes the process of obtaining the medical supplies you need as easy and effortless as possible. Here are the three steps for getting started with 180 Medical:
Step 1: Contact 180 Medical
Please speak to your Personally Delivered Product Advisor or complete our Contact Us form. They will put you in touch with a friendly, trained 180 Medical Specialist. You will need to be prepared with a few pieces of information to get things started quickly.
- Your insurance information
- Your physician’s name and phone number
- The medical supplies that you are requiring
Step 2: Confirmation & Health Insurance Coverage
The 180 Medical Specialist will discuss details with you to ensure they have everything right for your specific needs. They will verify your insurance and discuss your health insurance coverage and allowable amounts, as well as any out-of-pocket costs. Your doctor’s plan of care will also be addressed, and your product order placed. They will let you know when to expect your first order and asked how you would prefer to receive future medical supply orders.
The 180 Medical Specialist will take care of all necessary documentation and required authorizations, including any prescriptions. At no charge to you, they will handle all direct billing to your insurance company, too!
Step 3: Relax!
After your order is complete, tracking information will be sent to you via email to let you know exactly when you will be receiving your medical supplies. You can expect to receive a call from your Specialist to make sure you received everything you needed and are happy with the service.
Providing top tier service to their customers is a part of the “180 Way”, so following up is an essential part of the process.
So there you have it! 180 Medical Specialists take extensive training, so you can count on them to take excellent care of your needs. Even if it takes extra time or effort on their part, you can rest assured that they will always do what’s right. You can sit back and relax, knowing you are in the best hands.
We at Personally Delivered are proud to be connected to 180 Medical. We will help you get in touch with a Specialist if you have regained health insurance coverage and need assistance. As always, if you ever need additional quantities or medical supplies that are not covered by insurance, we are here to help.
