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Shipping and Returns
Shipping Policy


"Free Shipping" applies to most website orders over $100.00 for products noted as eligible for "Free Shipping".

Most Orders under $100 will ship for a flat rate of $9.99 to addresses in the "Lower 48" contiguous United States.

Please call for shipping information to other locations.

There is no extra "handling fee", fuel surcharge, or any other hidden charges. Beware, many online suppliers charge hidden fees due to the high cost of shipping incontinence products.

Please note: Equipment is not included in this free shipping program. Call for delivery charges.

Some restrictions apply. Call for details.

Delivery Details

Products are customarily shipped via UPS. Delivery time is typically 3-6 business days from the time of order. Items may be shipped directly from the manufacturer in order to save time and cost. When orders are for multiple items, you may receive multiple packages.

If you wish a speedier delivery such as second day air or overnight delivery call 1-866-427-4337 MST for pricing.

Shipping Addresses

Orders are delivered to physical addresses only. You are responsible for providing the correct shipping address. Check information carefully to avoid unforeseen delivery delays. If you need to ship to a Post Office box, please call for shipping prices through USPS.

You may arrange to ship your order to another address, such as a care home, parent's home, etc. if you are purchasing for someone else.

Note to Care Homes, Assisted Living Facilities, etc: You can establish accounts to bill individual families directly. Call us for details.

Privacy Policy
All information provided by customers is used solely for processing, confirmation and shipping of orders. does not sell, rent, loan, trade or lease information collected, including e-mail lists. Any and all information collected is kept strictly confidential.

Payment accepts payment by Visa, Master Card, Discover and American Express. Charges are placed on credit or debit cards when orders are placed. All prices are in U.S. dollars.

Return Policy

Return for Exchange

On receipt of your order, please check your purchases carefully. Verify that the size, color and style are what you ordered. If we have made an error, we will correct our error as quickly and efficiently as possible at no additional charge.

Please note these simple guidelines:
1) All exchanges must be made within 10 days of receipt of product.
2) Products being exchanged must be in new condition, and in original packaging. For health and sanitary safety, no open packages may be returned.
3) If is in error on the original order that necessitated the exchange, we will pay shipping charges both ways (returning incorrect product and then shipping the correct product).
4) Call us, or e-mail us using the information listed below.
5) A restocking fee may apply and customer will pay for return shipping if it was their error or they changed their mind.

You must contact us prior to sending back a return for refund, or return for exchange. We will issue you a return authorization (RA) number that must appear on the outside of the return box. We cannot accept shipments that do not have RA numbers listed on the box.

Thank you for your understanding, as this allows us to provide the most efficient customer service available.

You can contact us using either of the ways listed. For each way, please be prepared to provide:
- Your name, address, daytime telephone number
- The item number or numbers, product name and size
- If you prefer a refund, credit or exchange
- If exchange, please specify product number you want in exchange or ask for a sales consultant to help you choose

1) By Telephone: 1-866-4-Briefs (1-866-427-4337) Mountain Standard Time

2) By e-mail: recommends that any opened packages be donated to a Senior Center, Church or organization that provides incontinence supplies to those who cannot afford them. Most donations are tax deductible -- contact your tax consultant/preparer.

Our goal is your satisfaction in finding the best product to suit your needs. To achieve that goal, we are happy to work with you to sample and test a number of products before you make a purchase. Please phone our sales consultants to select your samples. We will ship you several choices of the disposable incontinence items you need for a small shipping charge only -- currently $9.99. Equipment is not included in the Free Sample program.