Read Customer Testimonials
We want to hear about your experiences. If you would like to leave a testimonial, click here.
I absolutely love the underwear you sent my mom to try. They are really working out for her without leaks. I will be ordering more in the next week. Thank you so much for your knowledgeable help.
Louise W. - daughter of Mary P.
The products shipped and that I received have stopped the embarrassing wet clothes problem and the adult disposable underwear are fantastic for overnight usage.
My initial contact with your company was with your representative, Obi, at extension 2416. What a blessing that was. He understood my problems with supplies and worked diligently to help me. He has continued to assist me each time I’ve needed personalized service. I wanted to personally commend him for the exceptional employee he is. Thank you, Obi!
Excellent customer service. The young lady I spoke to took the time to listen to my concerns and offered suggestions. I didn't feel like just another number when I called.
The salesperson was very nice and helpful. The delivery couldn't have been faster unless we were next door to them. :) Awesome company!
Ms. Rojas goes out of her way to make contact with our clients and follows through with ensuring their satisfaction. She also works directly with our organization in assisting with questions regarding invoicing and putting us in touch with the proper persons to take care of our needs. She is amazing and I appreciate her patience and diligence in making sure the outcome is positive for all.
I love the way the briefs fit. And I like getting them shipped to me so I don’t have to go out and find them.
I was in a desperate time crunch to get my products before leaving on an extended vacation. Obed Huertas really went the extra mile to ensure that I got what I needed on time. Great service!
Speed and efficiency that my needed product was delivered. Also, the care and expertise of the representatives who helped me on the phone.
You are able to provide the special food that is needed for my special needs son. Also, your deliveries are always on time and the statements are submitted to me through email promptly. Thank you.
Faithful, prompt, caring, consistent service.☺
I've found your products to be the best since I've needed to use them.
The price of the product was comparable to anywhere else. Also, overnight delivery was a definite plus. But the main reason is because the customer service is at its best. Jennifer Rojas was so helpful to me last Friday when I was trying to get this product by Saturday. Suggestion: Don't change what is working for you. It's obvious you have good employees, good prices, and excellent service.
A real person who understands our needs and delivery as promised.
Easy to order by phone and quick response in receiving the product.
Quality products at a good price, and so convenient to have them delivered! The folks in customer service are very helpful and easy to talk to.
The wonderful people did a wonderful job helping me track the delivery of my stockings. So very kind.
The reps on the phone are great. and the delivery is fast and packed into a plain brown box as promised. The quality of the pull-ups is great!
Personalized, caring staff (Obi). He went out of his way to assist me.
#1 in Customer Service - 2nd to NONE !!!
Good prices. Great customer service.
It is so easy. You automatically send a supply. I really have to do nothing unless I do not want a supply shipped just yet.
Really happy with the quick response in sending me the products I needed before the holidays arrived.
Your representatives have always answered my questions and helped me select the products that fit my needs. Shipment is prompt. Thank you.
The wonderful customer service. I had ordered the wrong items and they were picked up from my home and replaced fully. So appreciated!
Even with the new name, I have used this company for years. They are friendly, good pricing and customer-driven.
Representatives are very knowledgeable and helpful with any questions/concerns.
Whenever I have called for catheters, people I have talked to have been so helpful and caring. I really appreciate the customer service- really Great!!!
We were able to buy something really needed that Medicare has not yet approved.
100% satisfaction with services!
The person I ordered from was pleasant knowledgeable and delivery was exceptional.
I like the idea of having automatic delivery every month. When I have a change as to when to deliver or change in items, the staff is very accommodating. It is a pleasure to work with you.
The sales person was very courteous and very knowledgeable about all the products and was not in a hurry to talk to me and took time to tell me everything I wanted to know. They gave me extra advice and were very specific about the costs. No sales tax, no shipping costs, and 2-day delivery. The products I purchased were everything she said they would be and the one that I was not happy with she took $10 off the price on my next order. I am in a retirement home and now I do not have to worry about finding time to shop or to keep too many boxes ahead of time. Everything arrived in good shape and fit me very well just as she said it would and I have several kinds of products. Some are for nighttime, some for daytime, and also some lotion and wipes. I will continue to buy my overnight underwear needs from this company. Thank you very much! I have mentioned your products to the medical staff here at my retirement community and also told some friends about the company.
Don't have to worry about ordering it. It is always on time!
Customer Service is very friendly and helpful with tips and products you can use if you have problems. They deliver super-fast!
Products are high quality, and are delivered on time, every time!
Extreme reliability in my shipping. I always have my supplies.
Jennifer Rojas has given me exceptional customer service and has been great to work with over the past few years.
Prompt, perfect service. I can make changes to my order with a phone call and my order never misses a beat. This kind of service seems rare these days.
Unbelievably fast service and great attention to customer satisfaction!
Speed of delivery. Customer Service is great when I speak to someone. Ease of ordering.
Very helpful people and they look after you.
Excellent and helpful customer service. Cheria Murray helped me select the products I wanted as it is a little confusing and she also told me of other product offerings. Great job!!!
Perfect size. I can get my pads within 2-3 days delivered at my door. Easy to place my order.
Obi and Wilma have been extremely helpful with my incontinence issue. They are very kind, patient and helpful. I would definitely recommend Personally Delivered!! My friend recommended Personal Delivered to me and so grateful that she did. Also I am thrilled with how quickly you get your products delivered.
I can't thank you enough...I was overwhelmed when I saw our order had arrived the very next day after we spoke. And the best part is they fit my husband (hurray!!!). He just came home from rehab and he says these products are the best by far. You have a fan for life...thanks again for going out of your way to help us out.
Sharon M. of Naperville, IL
Much better fitting underwear than any other product that I have tried.
Professional but very compassionate with me! I needed help last month (my size out of stock on the delivery date to be) but you were very helpful in sending another product until my product available. Thank you for your dependable service. Well satisfied customer!
You guys are very responsive to my needs. The products are delivered on time. I can set up any schedule and change it if things change.
Amazingly dedicated and talented staff who go the extra mile to guarantee a positive outcome for their customers!
Fast friendly service! The product works great!
Love having it discreetly delivered to my door. Contact with customer service people is great.
By far the BEST medical supply company I have purchased from! If I could give a higher score I totally would! Greatest customer service! Prompt delivery!!
You were recommended to me and if I were to learn of someone else needing the service I would recommend you. I do appreciate the help your staff member provided me and the time she was willing to work with me to find the right products.
For anyone with an incontinent problem, it is great to have items delivered directly to our home.
Staff have been courteous and responsive, order process has been seamless and I always get the correct items on time. Working with Personally Delivered has been very painless!
My rep, Ms. Sandra... she knows her products and cares about her customers!
Always faithful. Always helpful.
When I call, everyone has always been very nice. They let me easily adjust my Mom’s delivery date when she starts getting ahead on supplies. And when my Mom’s credit card number changed, they quickly called me to see what the problem was when they couldn’t charge her supplies. No problems:)
Understanding, friendly, and efficient. Well done!
You are quick to answer, quick to ship out my order and you always send me the invoice of my order. You are very efficient! Thank you very much.
Quality products at a reasonable price and a hassle-free ordering process.
Large product line, good prices and friendly employees.
They have always been helpful for me to set up delivery for children with special health care needs. The automatic ordering is very helpful to families. I like that they quickly email and send a copy of the invoices. If there is an issue with delivery, they always ship products out in a timely manor so parents are not without the needed products. When I call in, the staff is very helpful.
The selection and prices are so much better than what was available through the insurance provider. A catheter that had been charged for over $15 through insurance was $0.92 on PersonallyDelivered. The salesperson I worked with was very helpful and delivery was very quick.
Reasonable prices for those of us that don't have insurance coverage anymore, fast delivery, and great customer service...thanks Christian!
Customer Service was excellent and so helpful! Shipping was immediate and quickly delivered!
Very courteous and professional employees. Also very knowledgeable.
Just wanted to say your company is a life saver. By having the items delivered to my home each month makes my life so much easier. This past winter with all the bad weather we had it was such a relief to know that caring for my mom is so much less stressful with your fast and always available delivery. Thank you! Your company is really appreciated.
Anne, caregiver and daughter!
I don't have to worry about our products being received on time and everything is packaged well so there is not tampering inside the box.
The outstanding service and respect for a customer who knows nothing about the product. And spending the time to explain and assist with placing the order.
My order went flawless as promised. The customer service person was very helpful and knowledgable about the product and even recommended products.
I have been extremely pleased with the service I have gotten over the year or more that I have been getting my extra 2 boxes of self catheters each month.
By far the most affordable medical supply company I have ever found. Wonderful customer service! Fast delivery!!
The people are very professional and explain everything in detail to you and let you make the best choice. Thank You Again.
Professional, very efficient, helpful and positive demeanor. Highly pleased with the service and staff.
Very good product and reliable delivery!
The products are easy for me to get. I don't want to have to go out and get them and they are absolutely wonderful products.
They make it very easy to place an order and have it shipped to a family. This makes it easy as a caregiver.
The person I spoke with on the phone went out of her way to help me get my prescription from my doctor, the cost of the catheters I got are only 1/3 of the cost I was paying at a different provider.
The products I use actually do what they say they should do!!!
Quick delivery. The agents are very good, which makes it easy to order. The products are wonderful. Extending my automatic deliver is easy for the timeframe that fits better for me.
Excellent customer service, speedy delivery, reasonable prices.
I have successfully used your products for more than 25 years.
I have an automatic delivery and it comes right on time, before I am out of pads.
Quality and convenience of the product and the personnel.
It literally takes me less than one minute to place my order and complete the call. That is unheard of and very very very much appreciated!
Great service !!! Makes it all easy. Never any problems. Great company & folks !!!
The products were delivered promptly and "confidentially" and performed as expected. I am very pleased with my first purchase from Personally Delivered.
At this point in our relationship l am very pleased the way you make every effort to take care of my needs Thank you very much!
Excellent phone service answering questions and taking orders. Wide range of products. Speedy delivery.
PersonallyDelivered.com has been really helpful in finding me what we need. There is always a helpful, knowledgeable person on the other end of the phone. (That's right a REAL speaking person). I get my order the next day and am always glad to get new things to try. The products offered work better for me than the many items I had purchased before. They are a pleasure to do business with and their prices are great.
Tom of Flagstaff, AZ
I have been dealing with Personally Delivered for about 14 years and I have no complaints at all. They are very professional and will help you with all the info you need about ordering whatever you need. They are super awesome people. They make sure whatever you order is done in proper time. I wouldn't change a thing . They're very special people. Thank you!
Leslie T. of Marana, AZ
Always prompt. Good value. Excellent selection.
Ruth of Flora, MS
I now have more time for me since I found Personally Delivered. They are easy to order and save the time it used to take me to shop and deliver them to my father. Thank you Personally Delivered for being so reliable and prompt.
Denise of Jefferson, GA
I have used several companies for my daughter's medical product needs and finally found the best one with "Personally Delivered." They carry a great line of supplies and always ship promptly. They believe in giving personal attention to their customers' needs.
Marianne of Littleton, CO
Fast service, no pressure, very friendly young lady I talked to named Tissea. She certainly knows her products and she and I discussed my problems with using these products and she suggested the pads that would help inside the underwear... and it DID! She was most helpful and I really like the products. Thank you for these!
You call to make sure the next delivery date is ok with me. In the past, they were coming too fast & I asked to have them put off another month. Then, the health situation changed & when you called to check on delivery, I had to bring the delivery timing to occur more often. You help me stay on top of products coming that we need!
The customer service I have received in regards to my reoccurring order is great. The attitude of my rep is very professional, nice and understanding. Thank you for great service.
They’re very easy to talk to, I like their customer service. Awesome in every way!
Your service relieved my stress of 7 months when BCBS cut 1 box (30) catheters from my allowed amount. I hate reusing catheters because of infection. Like magic--I ordered them one day, and there they were here the next day!
My representative is very helpful and knowledgeable about the products. Sandra gives me and my mom excellent customer service. She is a people person. I shop at your company because of her. Please give her an incentive for her great and outstanding service she provides for all customers.
On time, friendly, the product is outstanding. It is the best out of many different ones I've tried on her. My opinion is its the best made, the highest quality I've seen.
The product is effective and I don’t need to worry about running out.
I have used Personally Delivered products since they were offered online. I am protected from leaks and odors, which allows me to have more freedom in what I do and where I go. My daughter takes us out for shopping and for rides. The overnight protection is great, too. My bed and I are both dry when I get up.
Your representative, Obi, was compassionate about my dilemma. I needed supplies in a hurry, and he took care of my order exactly as he said he would. It was an amazing experience. Thank you, Obi.
You had the right products and were will to ship the next day. Your prices were very competitive.
Great service. They are so good you don't even know they are there!! In other words, they are perfection to do business with. Glad I found them for our medical needs. Being a caregiver 24/7/365 I have nothing but praise for Personally Delivered. Good personal communication is a plus. Thank you Personally Delivered.
The website was fairly easy to use to order my product. And it came QUICKLY!! Thank you for your service.